Customer Care Representative - Payments & Chats

📋 Description

• Deliver customer support across WhatsApp and other digital channels.
• Manage and optimize payment processes for Mobility customers.
• Combine real-time chat with payment operations responsibilities.
• Maintain accurate customer data across platforms.
• Escalate critical issues when necessary.
• Collaborate with internal teams to resolve issues and meet service standards.

🎯 Requirements

• Diploma in Customer Service or related field.
• Experience in customer support or social media engagement.
• Excellent written communication with strong grammar.
• Proficiency in WhatsApp Business and related tools.
• Fast typing and ability to handle multiple chats.
• Strong attention to detail and data accuracy.

🎁 Benefits

• On-site role at our Nairobi offices.
• Join a fast-growing, Africa-focused company.
• Equal opportunity employer with diverse teams.
• Development programs and on-the-job training.