Customer Care Representative - Calls

📋 Description

• Manage Mobility inbound and outbound calls in a timely manner
• Follow communication scripts when handling different customer topics
• Identify customer needs, clarify information, and provide solutions or alternatives
• Seize opportunities to upsell products when they arise
• Work on customer tickets, resolving both escalated and newly created tasks
• Keep accurate records of all conversations in the call center database

🎯 Requirements

• Previous experience in a customer support role
• Strong phone and verbal communication skills with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to track your own work daily and compare against benchmarks
• Ability to manage emotional responses and remain calm under pressure when dealing with difficult content

🎁 Benefits

• Flexible work policies and family-friendly environment
• Focus on well-being and employee support
• Diverse development programs and coaching partnerships
• On-the-job training and career growth
• Inclusive, equal opportunity employer
• Impactful mobility projects across Africa