Serve as frontline voice of Ruggable to consumers via phone, chat and email
Resolve inquiries including returns, cancellations, and order status
Act as a product expert, maintaining knowledge of website, features, stock lists and products
Escalate issues to management and propose resolutions to improve the customer experience
Collaborate with teammates to share tools and boost efficiency
Maintain accurate records of customer interactions

🎯 Requirements

Excellent written and verbal communication
Passionate about helping others and finding solutions
Ability to resolve inbound inquiries across channels with high empathy and customer engagement
Ability to summarize and escalate issues quickly and concisely
Proficiency with spreadsheet applications (Google Sheets, Microsoft Excel)
Must be a team player

🎁 Benefits

Employer matching (up to 3% of base salary) for company sponsored 401K plan

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