Related skills
shopify google sheets zendesk microsoft excel📋 Description
- Serve as the frontline voice of Ruggable via phone, chat & email
- Provide timely resolution to inquiries: returns, cancellations, orders
- Act as a product expert with knowledge of website, stock and products
- Escalate problems to management and suggest improvements
- Support teammates and share tools to improve efficiency
🎯 Requirements
- Excellent written and verbal communication
- Passionate about helping others and finding solutions
- Resolve inbound inquiries across channels with empathy
- Summarize and escalate issues quickly and concisely
- Proficient with spreadsheets (Google Sheets, Microsoft Excel)
- Self-starter and multi-tasker with attention to detail
🎁 Benefits
- $17.50 per hour starting salary
- This is a full-time role with a 40-hour work week
- Employer matching up to 3% of base salary for 401K
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