Customer Care Representative

📋 Description

• Use multiple systems simultaneously to resolve customer inquiries efficiently
• Clarify issues, identify root cause, and explain best solution
• Address customer complaints with suitable solutions to ensure satisfaction
• Retain customers by highlighting benefits and available deals
• Update customer information to ensure accurate records
• Document requests and actions for precise account history

🎯 Requirements

• High school diploma or GED
• 1-2 years in customer service
• 1 year in a contact center setting (preferred)
• Proficient with Windows-based applications; Google Suite (Sheets, Docs)
• Proficient with MS Office (Excel, Word)
• Working knowledge of call center systems/workflows

🎁 Benefits

• Medical, Dental, Vision insurance; employee-only free
• Employee Stock Ownership Plan (You’re part owner)
• 401k with company match up to 3.5%
• 10 days paid vacation, 6 days paid sick leave plus holidays
• Internet reimbursement
• Growth potential and pay increases