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crm email case management escalation phone📋 Description
- First-line post-sale support via email, phone, chat and CRM
- Triage cases and plan resolutions
- Escalate per guidelines and workflows
- Maintain concise, professional customer responses
- Reports to Customer Support team manager
- Hybrid work: 3 days/week in Taguig office
🎯 Requirements
- First-line post-sale case responses via email/phone/chat/CRM
- Initial case triage and resolution plan
- Follow escalation guidelines/workflows
- Maintain concise, efficient customer responses
- Trustworthy, self-motivated, reliable
- Organized and detail-oriented
🎁 Benefits
- Competitive salaries and bonus program
- Healthcare insurance and pension matching
- Life insurance and employee assistance program
- Time off plans and paid company holidays
- Equal opportunity employer and inclusive culture
- Robust onboarding and growth opportunities
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