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data analysis quality assurance onboarding coaching cross-functional collaboration📋 Description
- Conduct quality evaluations across voice, chat, and email.
- Run calibration sessions with QA peers, Operations, and BPO partners.
- Analyze quality trends to surface process gaps and pain points.
- Collaborate with Training and Product to design improvements.
🎯 Requirements
- Demonstrable experience in customer care or service.
- Experience in quality assurance and coaching.
- Analytical ability to translate data into feedback.
- Strong communication and stakeholder collaboration.
🎁 Benefits
- Diverse development programs and coaching.
- On-the-job training and career growth.
- Family-friendly policies and flexible work culture.
- Equal opportunity employer.
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