Customer Care Manager - xtraCHEF

📋 Description

• Lead and coach customer care team across chats, calls, and cases.
• Train team on processes, troubleshooting, and product knowledge.
• Maintain open communication with agents and relay concerns as needed.
• Drive ongoing professional development and stay updated on Toast solutions.
• Coach opportunities to improve performance for individuals and the team.
• Handle escalated customer issues from Senior Leadership.
• Manage Salesforce, Zendesk, and related applications.

🎯 Requirements

• 3+ years of coaching/managing teams (Team Lead/Manager).
• 4+ years in roles focused on customer satisfaction.
• Proven ability to work independently and manage competing priorities.
• Proven ability to troubleshoot tech tools, including Apple/Android devices and Toast hardware.
• Commitment to developing team members' growth.
• Proven ability to resolve intricate customer issues promptly and professionally.
• Restaurant, SaaS, or FinTech experience a plus.

🎁 Benefits

• Hybrid work model with in-person collaboration.
• Accessible and inclusive hiring process with accommodations.
• Culture that values diversity and inclusion.
• Global and regional collaboration within Toast teams.