Related skills
data analysis customer experience root cause analysis complaint handling trustpilot📋 Description
- Investigate and analyse complaints and feedback (NPS/CSAT).
- Work in regulated and non-regulated environments.
- Improve processes to deliver delightful customer experiences.
- Shape how we interact with customers across their journey.
🎯 Requirements
- Don't worry, EV knowledge not required!
- Build strong relationships with internal and external partners.
- Keen eye for detail.
- Excellent written and verbal communication skills.
- Problem solving to deliver a great customer experience.
- Independent worker who collaborates well in a close-knit team.
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