Deliver top-tier customer experience over chat; solve problems with timely outcomes.
Understand tech issues by asking questions, listening, and noting details.
Help set up and troubleshoot devices for customers.
Communicate and collaborate to resolve inquiries and increase satisfaction.
Suggest process improvements to advance customer programs.
Collaborate with internal teams in meetings and 1:1 training.

🎯 Requirements

2+ years in a customer satisfaction role or 1+ year in tech support.
Experience with root-cause analysis and delivering solutions.
Troubleshoot Apple laptops and Android software.
Experience with Toast hardware.
Strong verbal and written communication.
Ability to work independently and manage competing priorities.

🎁 Benefits

Competitive compensation and benefits to attract and retain top talent.
Hybrid work model with in-person collaboration.
Total rewards package and access to Toast benefits.

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