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customer service onboarding live chat csat automation📋 Description
- Real-Time Support: deliver empathetic live chat assistance.
- Your Onboarding: learn via classroom sessions, coaching, and shadowing.
- Broadening Your Impact: support the full customer journey at critical moments.
- Continuous Improvement: collaborate with cross-functional teams to improve processes.
- Development & Performance: track CSAT scores, quality audits, and metrics.
🎯 Requirements
- Exceptional Communication: English at C1 level, collaborate across teams.
- Dynamic Task Management: prioritize multiple tasks in a fast-paced environment.
- Efficient Digital Support: fast typer, manage multiple live chats per hour.
- Customer-First Mindset: commitment to exceptional service in customer-facing roles.
- Flexible Schedule: rotating shifts, some evenings/weekends, no night shifts.
🎁 Benefits
- Bonus scheme designed to reward high performance
- Private healthcare with Medicare, mental health support with Oliva
- Personal learning budget and dedicated L&D time
- Monthly SZÉP card budget to spend as you choose
- 4 weeks Work From Anywhere per year
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