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customer support onboarding cross-functional collaboration english multitasking📋 Description
- Real-time support via live chat, with clear, empathetic communication
- Onboarding through classroom sessions, coaching, and shadowing
- Support full customer journey, guiding users through critical moments
- Collaborate with cross-functional teams to improve processes
- Track CSAT, quality audits, and productivity metrics
🎯 Requirements
- C1-level English with strong communication across teams
- Prioritize and multitask in a fast-paced environment
- Efficient digital support with fast typing and multi-chat handling
- Customer-first mindset with prior customer-facing experience
- Flexible rotating schedule (Mon-Fri; some evenings/weekends)
🎁 Benefits
- Flexi-office: 2 days/week in Budapest office
- Learning budgets for books and training
- Mental wellbeing support via Oliva
- Competitive bonus scheme
- SZÉP card for meals, leisure and accommodation
- Work From Anywhere: 4 weeks
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