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customer support quality assurance onboarding knowledge management live chat📋 Description
- Real-Time Support via live chat with empathy
- Your onboarding through training, coaching, and shadowing
- Support full customer journey and contribute to business growth
- Collaborate with cross-functional teams to improve processes
- Track progress with CSAT scores and productivity metrics
🎯 Requirements
- Exceptional English communication (C1 level)
- Dynamic task management in a fast-paced environment
- Efficient digital support: fast typing 60+ wpm
- Customer-first mindset with prior customer-facing experience
- Flexible rotating schedule (Mon-Fri, some evenings/weekends)
🎁 Benefits
- Flexi-office: 2 days a week in Budapest office
- Learning budgets for books and courses
- Mental wellbeing support via Oliva
- Competitive bonus scheme
- SZÉP card for meals and leisure
- Sabbatical leave after 4 years
- Work From Anywhere: 4 weeks remote
- Medicover Blue healthcare
- Team social budget and office tea, coffee, snacks
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