Related skills
linux aws python kubernetes gcp📋 Description
- Provide world-class post-sales customer support and technical leadership.
- Triage, prioritize, and resolve technical issues for top customers.
- Identify software bugs, recreate issues, and verify fixes.
- Collaborate with Forward Engineering to resolve customer issues.
- Escalate unresolved issues promptly and maintain stakeholder communication.
- Support customers across multiple vendor environments.
🎯 Requirements
- 3+ years of technical customer support experience.
- Experience at a technical support center assisting diverse customers.
- Ability to cover NAM EST or CST time zones.
- Participate in after-hours on-call rotation.
- Strong understanding of networking, cloud, or security.
- Experience supporting multi-vendor networks (Cisco, Arista, Fortinet, Juniper).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!