Related skills
crm ms office case management ai tools google drive📋 Description
- Provide exceptional multi-channel customer service.
- Handle cases professionally with a customer-centric mindset.
- Manage customer service documents for internal tracking.
- Maintain high service awareness at all times.
- Collaborate cross-functionally with e-commerce teams.
- Support manager with ad-hoc tasks.
🎯 Requirements
- Degree, Diploma or Associate Degree holder.
- Experience in customer service; e-commerce a plus.
- Fluent in Chinese and English (spoken and written).
- Experience with CRM, Case Management, Live Chat, AI tools.
- Strong interpersonal skills; rapport building and relationship mgmt.
- Proactive problem-solver; organized with weekend availability.
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