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crm e-commerce case management ai tools live chat📋 Description
- Provide exceptional service across multi-channels for customer communications.
- Handle cases with professionalism and customer-centric mindset.
- Manage customer service documents for internal tracking.
- Maintain a high level of service awareness at all times.
- Work cross-functionally with other e-commerce departments.
- Support reporting manager with ad-hoc tasks and duties.
🎯 Requirements
- Degree, High Diploma or Associate Degree holder.
- Experience in customer service or related fields; e-commerce a plus.
- Fluent in Chinese and English for spoken and written communication.
- Experience with CRM, Case Management, Live Chat, AI tools.
- Proactive solutions mindset; organized and detail oriented with strong time management.
- Ability to multi-task and troubleshoot.
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