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call center ivr microsoft excel microsoft outlook microsoft powerpoint📋 Description
- Supervises a 1-22 agent call center team
- Manages time/attendance and OT with WFM
- Administers leaves, PTO, and performance actions
- Coaches staff to meet CSSR goals and KPIs
- Handles escalations and customer complaints
- Promotes safety, PCI compliance, and QA participation
🎯 Requirements
- High School Diploma/GED required
- 2+ years in supervisory/managerial customer service
- Authorized to work in the US; pass background check
- Bachelor's degree preferred or equivalent experience
- Available to work evenings, weekends, and holidays
- MS Word, MS Excel, PowerPoint, MS Outlook skills
🎁 Benefits
- Profit sharing
- Medical/Dental/Vision/Life/Disability Insurance
- Medical Travel Reimbursement
- 401K with employer match
- Employee Stock Purchase Plan
- Flight Benefits
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