Customer Care Associate - LATAM

📋 Description

• Provide customer support to standard users via email and live messaging.
• Handle tickets across Remote verticals with focus on user needs.
• Respond within SLA times to standard tickets via email and live chat.
• Collaborate with Customer Success, cross-vertical ops and Sales.
• Be the voice and ear for our users.

🎯 Requirements

• Strong problem-solving and customer journey advocacy.
• Experience in customer support or enablement in product/tech with live chat.
• Experience using CRM tools to manage interactions and workflows.
• Ability to collaborate with multiple stakeholders with varying priorities.
• Excellent team collaboration and communication; patient and kind.
• Fluent in written and spoken English.

🎁 Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible hours with async work.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options and learning budget.