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communication crm documentation customer support problem solving📋 Description
- Respond to customer inquiries via phone, email, and chat promptly and politely
- Ensure exceptional support from start to finish with relevant info
- Collaborate with other teams to resolve issues
- Document and maintain detailed records in the CRM
- Develop product knowledge to offer accurate guidance
- Gather customer feedback to improve products and service
🎯 Requirements
- Proficiency in Japanese and English or Korean and English
- 1-3 years of relevant experience
- Right to work in South Korea
- Excellent verbal and written communication
- Attention to detail and ability to multitask across systems
🎁 Benefits
- Diverse and inclusive workplace
- Equal opportunity employer
- Opportunities for growth and learning
- Collaborative team culture
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