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crm customer support email support cross-functional collaboration live chat📋 Description
- Supports standard users via email and live messaging.
- Solves tickets across Remote's verticals.
- Maintains productivity with focus on customer journey.
- Responds within SLA to tickets via email and live chat.
- Collaborates with Customer Success, cross-vertical teams and Sales.
- You’ll be the voice and ear for our users.
🎯 Requirements
- Strong problem solving and customer advocacy.
- Experience in customer support/enablement in product/tech with live chat and email.
- Experience using CRM tools to manage interactions and workflows.
- Proven ability to collaborate with multiple stakeholders with varying priorities.
- Excellent teamwork and communication; diligent, patient and collaborative.
- Fluent in written and spoken English; interest in modern web technologies and navigating ambiguity.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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