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crm email support remote work customer enablement live chat📋 Description
- Solve tickets across Remote verticals to support users.
- Maintain productivity with focus on the customer journey.
- Respond within SLA for standard tickets via email and live chat.
- Collaborate with Customer Success, cross-vertical teams and Sales.
- Be the voice and ear for Remote users.
🎯 Requirements
- Strong problem-solving skills; advocate for customer needs.
- Solid experience in Customer Support in a product/tech env; Live Chat and Email.
- Experience using CRM tools to manage interactions.
- Proven ability to collaborate with multiple stakeholders.
- Excellent teamwork and communication; patient and kind.
- Fluent in written and spoken English.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours (async)
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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