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crm email support ai customer experience live chat📋 Description
- Solve tickets across Remote verticals weekly.
- Maintain productivity with focus on the customer journey.
- Respond within SLA to tickets via email and live chat.
- Collaborate with Customer Success, cross-vertical ops and Sales.
- Be the voice and ear for our users.
🎯 Requirements
- Strong problem-solving to improve customer journeys.
- Experience in Customer Support or Enablement in tech.
- Hands-on Live Chat and Email Support.
- Experience using CRM tools to manage interactions.
- Collaborate with multiple stakeholders.
- Excellent teamwork and clear communication.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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