Related skills
workflow automation salesforce intercom jira zendesk📋 Description
- Own Fin performance and continuous improvement
- Track new Fin features and maintain the Lattice x Intercom partnership
- Analyze front-line support data
- Improve knowledge and content coverage
- Proactively test and QA the AI experience
- Collaborate across teams
🎯 Requirements
- Familiarity with AI support tools, chatbots, or LLM-based systems
- Experience with customer support platforms such as Zendesk, Intercom, Salesforce, Jira, or Guru
- Experience improving operational processes or customer support workflows
- Interest in using data to improve systems and workflows
- Ability to work independently and navigate ambiguity in a fast-paced environment
- Strong collaboration skills and ability to work across different teams
🎁 Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- 401(k) retirement plan
- Learning & Development Budget
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