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german zendesk remote healthcare pharmacy📋 Description
- Serve as primary contact for new and existing customers
- Assist customers via email, phone, and live chat
- Collaborate with clinical and pharmacy teams
- Ensure timely handling of patient requests
- Collect customer feedback for senior agents and team leads
- Support with new hire training when needed
- UK market training with future German market expansion
🎯 Requirements
- Zendesk experience
- Multichannel support (email, chat, phone)
- German language proficiency
- 1+ year customer service experience
- Healthcare/pharmacy exposure
- Remote work experience
🎁 Benefits
- 25 days holiday plus bank holidays
- Private health, dental and eye care
- Pension scheme
- Free Dermatica and MedExpress products
- Home office allowance
- Headspace, discounted gym memberships, L&D budget
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