Related skills
communication documentation sales customer service empathy📋 Description
- Represent GoodLeap as subject matter expert on customer calls
- Provide exceptional customer service with strong verbal and written skills
- Offer additional GoodLeap products to customers that may benefit
- Update GoodLeap systems to document each customer interaction
- Handle issues with diplomacy to ensure customer satisfaction
- Escalate issues to management and explain concerns clearly
🎯 Requirements
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates patience, empathy, and strong listening skills to fulfill needs
- Embraces change and is flexible to business and team needs
- Ability to accept and apply coaching and feedback from leadership
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