Customer Assurance Manager

📋 Description

• Act as SME for one or two Kong products.
• Understand product architecture, deployment models, data flows, controls.
• Handle customer assurance requests: security questionnaires and inquiries.
• Attend calls to explain Kong’s security posture and data handling.
• Coordinate with other SMEs for multi-product responses.
• Ensure responses are accurate and aligned with messaging.

🎯 Requirements

• Bachelor’s degree in Information Security, CS, or related.
• 8+ years in Customer Assurance, Security, GRC, or Trust roles.
• SME experience in SaaS/cloud environments.
• Hands-on with customer security questionnaires and audits.
• Knowledge of ISO 27001 and SOC 2 Type II.
• Experience with API platforms, cloud infrastructure, or dev-focused products.