Customer and Partner Services Program Manager

📋 Description

• Technical Lab Development: Design, maintain, and support hands-on lab environments to reinforce learning through practical application. Focusing on the why not just the how.
• New Product Readiness: Act as a technical subject matter expert for new product launches, translating complex features into digestible content for our customers and partners.
• Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a broad and deep technical understanding of the Okta and Auth0 product lines and the underlying technologies and protocols.
• Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
• Analytics and Reporting: Review student surveys and performance data to provide feedback, build and improve resources, and identify new asset and training opportunities.
• Cross Functional Collaboration: Proactively track down, validate, and synthesize information from various areas and formats to create valuable resources for our customers and partners.

🎯 Requirements

• Domain Expertise: Deep familiarity with Identity protocols such as OAuth 2.0, OIDC, and SAML, along with a proven understanding of Identity and Access Management (IAM) and web security best practices.
• Technical Proficiency: Ability to read and understand code, particularly with JavaScript/TypeScript frameworks, to create and validate tutorial code samples.
• Clarity and Synthesis: The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
• Project Management: Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
• Communication Skills: Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.
• AI Adaptability: Experience using AI tools to assist in research, outlining, or content optimization to accelerate and scale content creation.

🎁 Benefits

• Knowledge of Okta & Auth0 product offerings.
• Experience with enterprise identity lifecycle management processes and standards.
• Hands-on experience with AD and LDAP.
• General software development experience with languages like Java, Ruby, .Net, or PHP.
• Familiarity with REST/JSON APIs.
• General knowledge of cloud architectures (e.g., AWS, Azure, GCP) and complex on-premise IT landscapes.