Customer Advocate, Office of the CCO

📋 Description

• Partner with the CCO and Chief of Staff to prep for high-priority meetings and ensure follow-up.
• Join customer meetings with the CCO and senior execs, advocating for customers.
• Build deep understanding of MongoDB’s strategic accounts to inform company strategy.
• Ensure the CCO’s external engagement reflects top priorities and customer focus.
• Proactively monitor customer announcements and industry signals to surface insights for outreach.
• Partner with the Chief of Staff to translate customer insights into strategic priorities and pilots.

🎯 Requirements

• 3–5+ years owning strategic customer portfolios with C-level relationships.
• Strategic thinking and problem solving: synthesize ambiguity into insights.
• Customer orientation: deep empathy and translating needs into outcomes.
• Executive communication: polished writing and verbal skills with senior leaders.
• Collaboration & influence: drive alignment across multiple teams.
• Travel: frequent travel to support CCO and customer meetings.

🎁 Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan