Customer Advocate

📋 Description

• Support BetterUp customers via email and multi-channel support.
• Exceed customer expectations by going beyond their immediate needs.
• Craft responses to enable coach and customer success on the platform.
• Collaborate with cross-functional teams for timely, excellent experiences.
• Educate other agents through guidance and leading by example.
• Use AI assistants to draft communications and automate tasks.

🎯 Requirements

• 3-5 years delivering customer service to consumers in fast-changing product environments.
• Bonus: 1-2 years in sales, retail, or direct-to-consumer e-commerce.
• Strong collaboration and relationship-building skills.
• Excellent analytical and creative problem-solving skills.
• Outstanding written and verbal communication across diverse audiences.
• Experience with Zendesk, Confluence, Jira, Stripe, and Slack.

🎁 Benefits

• Access to BetterUp coaching; one for you and a friend or family member.
• Competitive compensation plan with advancement opportunities.
• Medical, dental, and vision insurance.
• Flexible paid time off.
• 4 BetterUp Inner Workdays per year.
• 5 Volunteer Days to give back.