Related skills
slack jira confluence ai chatgpt📋 Description
- Support BetterUp customers via email and multi-channel support
- Exceed customer expectations and go beyond immediate needs
- Collaborate with cross-functional teams for timely experiences
- Educate other agents through guidance and leading by example
- De-escalate issues and re-engage customers with the brand
- Use AI assistants to draft communications and automate repetitive tasks
🎯 Requirements
- 3-5 years of customer service delivering exceptional service to consumers in fast-changing product environments
- Bonus: 1-2 years in sales, retail, or DTC e-commerce
- Strong collaboration and relationship-building skills
- Excellent analytical and creative problem-solving abilities
- Outstanding written and verbal communication across diverse audiences
- Experience with Zendesk, Confluence, Jira, Stripe, and Slack
🎁 Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- Competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- 4 BetterUp Inner Workdays
- 5 Volunteer Days
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