Related skills
customer service training generations pavillio📋 Description
- Become fluent in Generations and Pavillio platforms
- Clearly answer questions and provide guidance to customers
- Troubleshoot issues and escalate as needed
- Create and send tickets for unresolved issues to the tech team
- Follow up with escalations and customers to confirm status
- Gather feedback and assist trainers and agencies
🎯 Requirements
- 2+ years of end-user software support and/or training experience
- Strong customer service and communication skills
- Self-starter able to thrive in an independent, fast-paced environment
- Strong organizational skills and attention to detail
- Collaborative team player
- Able to explain processes clearly and stay calm with customers
🎁 Benefits
- Base salary $55,000-$65,000/year
- Benefits-eligible: health plans, PTO, company holidays
- 401K retirement with company match
- Hybrid work: Midtown Manhattan or Bloomington, MN in-office 3 days/week
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