Customer Advocacy Specialist

📋 Description

• Manage day-to-day advocacy and reference program; handle requests across channels.
• Execute and optimize advocacy initiatives to boost participation.
• Build and maintain a pool of referenceable customers for sales/marketing/events.
• Own the ReferenceEdge tool to streamline advocacy, references, and stories.
• Track engagement metrics; align tools with goals; improve data accuracy.
• Coordinate customer content (case studies, testimonials, reviews) for GTM.

🎯 Requirements

• 3-5+ years in customer marketing, advocacy, or related roles.
• Proven success in managing or supporting customer advocacy or reference programs.
• Excellent project management and communication skills.
• Experience managing online review strategies across G2 and Gartner platforms.
• Ability to work cross-functionally and build relationships with customers and internal teams.
• Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus.

🎁 Benefits

• Diverse, collaborative, innovative team culture.
• Remote work options with Canada-based teams.
• Work with global customers and leading brands.
• Equal opportunity employer with commitment to diversity.
• Opportunities for professional growth and impact.