Customer Advocacy & Reference Program Manager

📋 Description

• Own the global customer advocacy and reference program.
• Define and own global vision, strategy, and operating model.
• Serve as the single point of accountability for program performance.
• Define standards for sourcing, managing, and using advocacy.
• Build and maintain a strong referenceable customer base.
• Create and manage a centralized library of advocacy assets.

🎯 Requirements

• 4-7+ years in Customer Marketing, references, or B2B advocacy.
• Proven experience scaling global reference programs.
• Operational mindset with strong program management.
• Hands-on tooling and data quality ownership (CRM, dashboards).
• Experience with automation and AI-enabled tools.
• Knowledge of reference governance, consent, and brand risk.

🎁 Benefits

• Remote-first culture with potential hybrid options.
• Diverse and inclusive company environment.
• Employee-led diversity networks and advocacy.
• Charity and volunteering initiatives.
• Global sustainability initiatives.
• Wellbeing programs, webinars, and health resources.