Customer Advocacy Manager

📋 Description

• Own and manage core elements of the customer reference program across departments.
• Partner with CS, Sales, and CX to identify advocates and stories.
• Build an engaging advocacy program with incentives and recognition.
• Lead cross-functional efforts to align advocacy with business goals.
• Coordinate timelines, reviews, and production of videos, case studies, webinars.
• Ensure thoughtful, white-glove customer interactions at every touchpoint.

🎯 Requirements

• 3-5 years of customer advocacy or related experience with C-Suite exposure.
• Strong communication and relationship-building skills.
• Proven ability to design, launch, and scale advocacy programs.
• Experience collaborating with Sales, Marketing, CS, and Executives.
• Familiarity with customer reference programs, case studies, and webinars.
• Interest in AI, platform business strategy, and driving measurable outcomes.

🎁 Benefits

• Equity awards
• Medical, dental, and vision coverage
• Family planning benefits; HSA, FSA, and transportation savings
• 401(k) retirement plan with company match
• Life, accident, and disability coverage
• Employee assistance programs and other well-being benefits
• Volunteer Time Off (VTO) 5 days per year