Customer Advocacy Manager

📋 Description

• Own and manage the customer reference program; cross-department collaboration.
• Identify advocates with Success, Sales, and Experience teams; integrate into journey.
• Innovate and manage an advocacy program with incentives and badges.
• Leverage customer network for speaking, case studies, and reviews (G2/TrustRadius/Capterra).
• Cultivate a vibrant advocate community and inspire authentic storytelling to amplify our brand.
• Collaborate with PR, IR, Events, and Paid Media to align advocacy with objectives and drive results.

🎯 Requirements

• 3-5 years experience; proven ability to connect with people and build relationships.
• Experience working directly with C-suite executives.
• Passion for customer experience; strong rapport with customers and internal stakeholders.
• Interest in platform business strategy, sales, and AI-driven automation (plus).
• Design, launch, and scale advocacy programs with measurable outcomes.
• Experience collaborating with executive leadership to create high-trust experiences.

🎁 Benefits

• Equity awards and generous medical, dental, and vision benefits.
• Health savings account and flexible spending accounts.
• 401(k) with company match; life, accident, and disability coverage.
• Business travel insurance; employee assistance programs.
• Volunteer Time Off (VTO) of five days per year.
• Hybrid schedule with in-office days at Addison, Bellevue, Durham, Emeryville, Reston.