Customer Advocacy Manager

📋 Description

• Own and manage key elements of the customer reference program across teams.
• Partner with Sales, Marketing, CS, and Product to identify advocates and stories.
• Create and manage an advocacy calendar of artifacts, webinars, and events.
• Drive customer evidence, videos, success stories, and partner co-advocacy.
• Ensure thoughtful white-glove experiences and timely reviews.
• Collaborate across teams to align advocacy with growth goals.

🎯 Requirements

• 3-5 years in customer advocacy, CS, or related field.
• Proven ability to engage executives and build relationships; strong communication.
• Experience designing, launching, and scaling advocacy programs with measurable outcomes.
• Experience partnering with senior leadership and cross-functional teams to drive trust.
• Familiarity with AI or new tech to optimize advocacy processes is a plus.
• Bachelor's degree required.

🎁 Benefits

• Equity awards and medical, dental, and vision coverage.
• Family planning benefits; HSA; FSA; transportation savings.
• 401(k) retirement with company match.
• Life, disability, EAP, and travel insurance.
• Volunteer time off (VTO) of 5 days per year.
• Other well-being benefits.