Related skills
salesforce tableau salesloft gainsight copilot📋 Description
- Manage a portfolio of customers with proactive outreach and problem solving
- Identify customer needs and implement solutions across billing, workflows, and adoption
- Guide customers from Implementation to stable day-to-day operations
- Lead retention efforts for accounts showing risk and present clear next steps
- Coordinate with Product, Implementation, Finance, and other teams to deliver cross-functional solutions
- Capture customer feedback and ensure smooth handoffs for context sharing
🎯 Requirements
- Minimum of 3 years in a customer-facing role with complex issue resolution
- Experience with SaaS or technology platforms and post-implementation engagement
- Strong verbal and written communication with operational and executive stakeholders
- Ability to manage multiple priorities and translate technical features into business outcomes
- Experience with Salesforce, Gainsight, Salesloft, Tableau, CoPilot (preferred)
- Healthcare/homecare operations experience and renewals/negotiations preferred
🎁 Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with company match
- Other company sponsored programs
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