Related skills
account management data analysis customer success stakeholder management implementation📋 Description
- Own adoption outcomes from post-sale through launch and health.
- Lead executive conversations on goals, risks, and value.
- Guide customers toward new workflows and adoption behaviors.
- Orchestrate cross-functional teams to keep momentum.
- Diagnose adoption risk early and restore momentum.
- Translate friction patterns into product/account insights.
🎯 Requirements
- 5+ years in customer success, implementation, or similar roles.
- Strong executive communication and stakeholder influence.
- Excellent judgment diagnosing risk and adoption friction.
- Cross-functional leadership across implementation, product, eng, sales, support.
- Comfort using data and AI-enabled tools to gauge account health.
- Ability to synthesize project details into clear account narratives.
- Willingness to travel 25%.
🎁 Benefits
- Remote-first with flexible hours.
- Competitive salaries with equity.
- Comprehensive medical, dental, and vision coverage.
- Unlimited PTO.
- Maternity/paternity leave for U.S. full-time employees.
- 401(k) plan and disability benefits; home office stipend.
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