Related skills
analytics saas ai gainsight churnzero📋 Description
- Lead cross-department change across the homebuilding lifecycle.
- Guide customers toward operating model reinvention beyond incremental adoption
- Be the escalation owner when stakes are high
- Bring market intelligence and trends into engagements
- Influence product direction based on real-world friction
🎯 Requirements
- 4+ years in Customer Success, ideally SaaS
- Experience with CS platforms like Planhat, ChurnZero, Gainsight; quick to learn
- Strong ownership; proactive issue triage and resolution
- Comfort with AI and analytics to prove value
- Excellent cross-stakeholder communication (CEO to engineer)
- Domain knowledge in Homebuilding (nice to have)
🎁 Benefits
- Remote-first with flexible hours
- Competitive salaries with equity
- Medical, dental, and vision coverage
- Unlimited PTO
- Maternity/paternity leave for US full-time
- 401K plan and home office stipend
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