Related skills
slack salesforce google suite gainsight drift📋 Description
- Serve as trusted advisor to drive satisfaction, retention, and growth.
- Build relationships with key decision makers across accounts.
- Partner with customers to align objectives with Lattice.
- Drive adoption and expansion through value-focused updates.
- Collaborate with Customer Care, Activation, and Sales teams.
- Maintain account plans and CRM discipline.
🎯 Requirements
- 2-4 years in customer/account management.
- Excellent communication, negotiation, and forecasting.
- B2B SaaS experience; HR tech preferred.
- Retention target/quota experience with strategies.
- Data-informed decisions and business acumen.
- Proficiency with Salesforce, Gainsight, Drift, Google Suite, Slack.
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