Customer Account Manager - SMB

📋 Description

• Manage a portfolio of SMB customers, drive retention and satisfaction.
• Conduct regular customer check-ins to ensure value and address issues.
• Support renewal conversations and standard contract processes.
• Act as a strategic advisor to remove roadblocks and accelerate adoption.
• Identify basic expansion opportunities with senior team guidance.
• Maintain accurate customer data and renewal tracking in CRM.

🎯 Requirements

• 1–3 years in a customer-facing SaaS/tech role (e.g., account mgmt, CS).
• Organized, resilient, able to manage multiple priorities in a fast-paced environment.
• Customer-focused and curious; eager to understand customer needs.
• Strong written and verbal communication skills.
• Familiarity with HR tech or recruiting tools is a plus.
• Collaborative and able to work with Sales, Product, and Support.