Lead and grow a team of Technical Support Engineers through coaching and career development.
Escalate complex customer issues and coordinate with engineering to resolve them.
Set and monitor team goals, metrics, and processes for high-quality support.
Collaborate with Product and Engineering to advocate for customers and influence roadmap.
Improve workflows, build automations, and streamline tooling.
Champion documentation and knowledge sharing for customers and teammates.

🎯 Requirements

Prior experience as a Technical Support Engineer or hands-on technical support role.
Proven track record leading a technical support team in SaaS or developer-focused company.
Strong debugging and problem-solving skills with software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills to coach teams and engage senior stakeholders.
Self-starter with curiosity, creativity, and a bias for action.

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