CS Ops, Solutions Engineer

Added
3 days ago
Type
Full time
Salary
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Related skills

zapier sql python api git

πŸ“‹ Description

  • Identify manual CS workflows and convert to AI-powered systems.
  • Replace reactive processes with proactive AI-driven triggers.
  • Build intelligent workflows to reduce admin overhead and boost engagement.
  • Build AI-powered RFP and security automation to speed responses.
  • Create post-call summaries and next steps automation.
  • Develop AI co-pilots for calls with real-time context and prompts.

🎯 Requirements

  • 5+ years in software engineering with full-stack Python/JS/SQL.
  • Hands-on with LLMs (GPT-4/5, Claude) and prompt engineering.
  • Automation/integration: Zapier, Make, or n8n.
  • Working with APIs (HTTP, webhooks) and JSON data.
  • Git version control basics.
  • Knowledge of CS SaaS metrics (NRR, churn) and lifecycle.

🎁 Benefits

  • High visibility with exec leadership.
  • Shape the future of AI-powered CS.
  • Immediate impact as AI adoption accelerates CS.
  • Support for personal and professional growth.
  • Collaborative, empowering team culture.
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