Related skills
team management data analysis sql google sheets tableau📋 Description
- Oversee the operational environment for teams and ensure high-quality support.
- Manage complex, urgent issues and provide escalation for high-severity cases.
- Coach direct reports and create a performance development plan.
- Ensure staffing, onboarding and ongoing trainings.
🎯 Requirements
- 6+ years in customer service or operations with 3+ years direct staff management.
- Proven ability to drive team performance as a line manager.
- Experience in deploying resources for real-time crisis and high-severity cases.
- Skilled in data analysis and reporting to identify trends and set standards.
- Strong multi-tasking, adaptability, and willingness to work weekends/holidays.
- Proficiency with Tableau, SQL, Excel and Google Sheets.
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