Related skills
data analytics customer service stakeholder management training📋 Description
- Influence service and product design to enable operationalization.
- Represent frontline teams in new services/workflows/tools.
- Support global ops leaders with tools, metrics, reporting.
- Coordinate meetings to implement the global delivery operating system.
- Foster performance culture across delivery and partners.
- Lead ops improvement initiatives across delivery.
🎯 Requirements
- 10+ years in contact center or customer service ops.
- BA/BS required; MBA strongly preferred.
- Translate goals into actionable plans; lead strategic initiatives.
- Exceptional communication across engineers, product, analytics, frontline.
- Data-driven understanding of CS operations; root cause analysis.
- Experienced in global, large-scale teams; fast-paced environments.
🎁 Benefits
- Commitment to inclusion and belonging.
- Disability-inclusive application and interview process.
- Reasonable accommodations available; contact provided.
- Potential bonus, equity, benefits and travel credits.
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