Related skills
looker intercom tableau excel zendesk📋 Description
- Design and maintain Care & Integration processes
- Map and standardize critical workflows for Data Integration and Customer Care
- Define Turnaround Times (TAT) and SLAs for Integration and Care
- Ensure global standards with country-specific localization
- Analyze bottlenecks and root causes to improve CS
- Drive automation to reduce manual work in Integration and Care
🎯 Requirements
- 3-5 years in CS Ops or RevOps
- Experience with data integration and customer care
- Cross-functional program management
- Systems architecture and tooling mapping
- BI/CRM tools: Looker, Tableau, Intercom, Zendesk, Gainsight
- Fluent English
🎁 Benefits
- Competitive base salary + performance bonus
- Hybrid setup: 2 remote days/week
- 25 vacation days + national holidays
- Lunch allowance + transport pass reimbursement
- Private health insurance 100% covered
- Career growth path and international hub
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