VIP Account Manager

We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto.

Key Responsibilities

Client Relationship Management

• Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
• Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
• Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.

Performance & Revenue Growth

• Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
• Monitor client usage and AUM to uncover growth opportunities and retention risks.
• Drive product adoption and trading frequency by surfacing relevant features and tools.

Client Strategy & Collaboration

• Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
• Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
• Help grow the business through referrals, network expansion, and deep relationship-building.