IT Support Engineer

IT Support Engineer

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

Life @ Crypto.com

Life @ Crypto.com offers a transformational and proactive working environment. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Benefits include competitive salary, medical insurance with extended coverage to dependents, attractive annual leave entitlement including birthday and work anniversary, flexi-work hours with hybrid or remote setup, and access to an internal mobility program. Crypto.com visa card provided upon joining. Our benefits packages vary depending on region requirements; learn more from our talent acquisition team.

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining
• Crypto.com benefits packages vary depending on region requirements, learn more from our talent acquisition team.

Key responsibilities

• Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and asset management.
• Develop and implement access control workflows.
• Handle inquiries from internal users and SLA.
• Onboarding and offboarding process and setup laptops and user accounts.

Technical skills & experiences required

• General IT operations experience including
• Helpdesk Services will be an advantage
• IT certifications will be advantages
• Minimum 1 year of IT experience will be advantage
• Experience with G-Suite or OKTA, also Windows and iOS on basic level
• Experience in Physical Office setup will be an advantage

You are also expected to

• Demonstrate a strong commitment to personal learning and development
• Detail minded with an analytical mindset
• Good communication skills with an ability to explain complex technical issues to non-technical business users
• Proficiency in both spoken and written English

About Crypto.com

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.