Client Onboarding Specialist (Day shift)

Client Onboarding Specialist (Day shift) - Sofia

About Crypto.com

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining
• Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

Job Responsibilities

• Perform the due diligence on new customers, requesting the KYB/KYC information, documentation, review and verification of received documentation and making an analytical risk assessment;
• Perform Know Your Customer/Business reviews during customer onboarding, as well as subsequent monitoring based on internal policies;
• Investigate high risk clients and report as necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the customer files;
• Participate in composing KYC/KYB - related operational policies and procedures;
• Periodically evaluate existing customers according to established policies and procedures;
• Maintain continuous contact with customer in order to keep customer files updated;
• Process amendments on customer records in various applications;
• Provide support and knowledge sharing to cross functional teams in Operations;
• Assess ongoing work streams and provide feedback for operational improvements;
• Achieve individual and team goals, based on quantitative and qualitative standards;
• Have a thorough understanding of client’s business and related parties in order to monitor client’s activities;
• Specific projects which may rise from time to time.

Job Requirements

• Relevant Bachelor's degree is mandatory;
• Experience in client onboarding;
• Experience in the field of fintech is a plus;
• The Analyst should preferably have basic knowledge of the applicable legislation in the field of financial technologies/services;
• The Analyst must have a reasonable understanding of the Company’s business;
• The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company;
• Strong written and verbal communication skills;
• Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
• Integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position;
• Microsoft Windows knowledge and data management is considered a plus;
• English language; excellent computer literacy;
• Additional language is a plus.