The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients.

Responsibilities

Ensure maximum uptime for multiple production systems

Provide level one application production support to internal users for the trading, data processing, and IT operations

Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis

Work closely with internal users to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering team

Requirements

3 to 10 yrs of relevant IT experience (Production Support, Release Support, Technical Implementation or equivalent). Trading System knowledge is plus.

Technical Skills: Working experience in Operating System Unix/Linux and Windows including scripting knowledge in Bash or Python. Experience in database technologies (Oracle, MySQL or equivalent) and queries to support incident investigation. Cloud Technology knowledge is plus.

Exposure to monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities. Contribute to automation, suggest ideas for enhancing application monitoring.

Strong incident handling & troubleshooting skills, ensure SLAs are met and escalate issues which require attention. Preferred Knowledge of ITIL best practices and process management,

Excellent written and verbal communication skills (English). Ability to communicate with all lines of Business and Stakeholders. Has sense of urgency and understands the Business criticality and impact.

Be part of IT production support team providing front-line technical support to end users responding to queries, request and issues in timely manner. Work closely with Development, Infrastructure, Testing and other interfacing team to provide best service quality to end user.

Open to late shift, night shifts covering US Business hours, and weekend support.

Training will be provided in Business area and technology as required.

Additional Information

Life @

Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks:

crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks:

crypto.com visa card provided upon joining

Our

Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About

Crypto.com:

Founded in 2016,

Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at

https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

Crypto

Application Support Engineer (Exchange / Trading Platform)